Thunder Lawns, LLC – Privacy Policy

Last Updated: February 2025

  1. Who We Are
    We’re Thunder Lawns, LLC (“Thunder Lawns”)—an all-electric lawn maintenance
    company focused on quiet, eco-conscious solutions and a streamlined digital experience.
    This Privacy Policy explains how we collect, use, and protect your personal information
    when you use our website or services.
  2. What Information We Collect
    1. Personal Information
      • Name, Email, Phone Number, Address
      • Lawn Details: Such as lawn size/features, gate access, outdoor pets, etc.
      • Payment Info: Handled via Stripe checkout; Thunder Lawns never stores full card
        details.
    2. Data from Interactions
      • Sign-up Forms & Scheduling: Details you share when creating an account or scheduling services.
      • Communication Channels: Emails, phone calls, text messages (SMS), social media.
    3. Automatic Data Collection
      • Browsing Data: IP address, device info, and analytics.
      • Cookies: To track returning visitors, attribute conversions, shopping intent, and generate analytics reports.
      • Opt-Out: We currently do not offer a cookie opt-out option.
  3. Why We Collect This Information
    • Process Lawn Care Sign-Ups & Scheduling
    • Payment Processing: Stripe securely processes all payments on our behalf.
    • Marketing & Communications: Newsletters, seasonal promos, and service announcements sent via email or SMS.
    • Analytics & Improvements: Data helps optimize user experience, ad campaigns, and site functionality.
  4. How We Use & Share Data
    1. Third-Party Services
      • Payment processing
      • Email/SMS marketing
      • Website analytics
      • CRM, scheduling and route optimization
      • Phone service providers
    2. Carve-Out for Text Messaging Originator Opt-In Data
      • No mobile information (phone numbers, text messaging opt-in data, or consent) will be shared or sold to third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.
      • If we must pass phone numbers to certain service platforms strictly for scheduling or service-related functions, this does not extend to marketing or lead generation. Consent for text/SMS communications does not transfer to any third party for promotional use.
    3. No Sale of Personal Data
      • We never sell or share your personal information—especially phone numbers—to third parties or affiliates for marketing or lead generation. Sharing is limited to delivering our services (scheduling, payment processing, route planning, etc.).
    4. Service Enhancement
      • We may share limited, necessary data to run our operations (e.g., scheduling, route planning, payment confirmation). Each third-party provider abides by their own privacy practices.
  5. Cookies & Tracking
    • Cookies: Cookies store info like visitor IDs and session data to help us analyze how visitors use our site. We also use cookies to help keep track of services you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
    • No Opt-Out Currently: At this time, we do not offer a built-in opt-out for cookies.
  6. Data Storage & Security
    1. Retention
      • Active Customers: Data kept as long as you’re active (at least one transaction per year).
      • Inactive or Never Active: Data is retained for up to 10 years after inactivity or sign-up.
    2. Security Measures
      • SSL Encryption, Secure Hosting, and Tokenized Payments via Stripe to protect your information.
  7. Your Rights & Choices
    1. Access & Correction
      • If you’re a customer, you can log in to our scheduling/payment portals to view or update your info.
      • Non-customer data can be requested via info@ThunderLawns.com.
    2. Deletion Requests
      • We do not honor immediate deletion requests outside our retention policy. We keep records for up to 10 years.
    3. Opt-Out of Marketing
      • Emails: Click “unsubscribe” in any marketing email.
      • SMS: Reply “STOP” to opt out.
      • Carve-Out: Phone numbers or text opt-in data are not shared with any third party for marketing or promotional purposes.
  8. Children’s Privacy
    • Our lawn care services target homeowners who must provide valid payment methods, making it highly unlikely for minors to engage. We do not knowingly collect data from anyone under 18.
  9. International & State-Specific Regulations
    • We currently operate within Texas, USA, and do not specifically target or serve other states or countries. While GDPR/CCPA may not directly apply, we strive for strong privacy standards.
  10. Policy Updates & Acceptance
    • Changes to This Policy: We may update this periodically; the “Last Updated” date above reflects the current version.
    • Consent: By using our website or services, you agree to this policy.
  11. Governing Law & Disputes
    • This Policy is governed by Texas law. Any disputes arising from privacy issues will be handled under Texas jurisdiction.
  12. Contact Us
    If you have questions about this Policy or wish to learn more about our practices:

Thank you for trusting Thunder Lawns with your information! We’re committed to safeguarding your privacy at every step.