Your questions, answered.
Frequently Asked Questions
We update this FAQ regularly. If you don’t see your question here, feel free to contact us for more information.
We provide a variety of lawn maintenance services. Please see our Services page for a detailed list.
We strongly recommend weekly. Warm-season grasses like Bermuda, Zoysia and St. Augustine need mowing every 4–7 days to ensure optimal turf health and reduce the growth of weeds and thatch.
No. Keep gates unlocked, community gate codes up to date in your account, and pets safely secured so we can take care of your lawn while you’re away. If customer-controlled access prevents all service after we arrive, a $25 visit fee may apply under your accepted service terms. If we can service only part of the property, the regular service price applies, without an additional access fee.
Please clear toys, furniture and pet waste before your visit so our crew can give your lawn a clean, consistent cut. We’ll send a warning before any pet-waste cleanup fee applies. After that warning, a $20 fee may apply under your accepted service terms when we perform up to five minutes of cleanup. See our service terms for details.
Yes. Our insurance protects us, and our bond protects you, the client—offering peace of mind.
Yes! Although these lots aren’t eligible for instant pricing, simply submit a custom request and we’ll get you taken care of.
We strongly recommend weekly. Warm-season grasses like Bermuda, Zoysia and St. Augustine need mowing every 4–7 days to ensure optimal turf health and reduce the growth of weeds and thatch.
It varies by species. On a perfectly level lawn on a weekly schedule:
- Bermuda: ~1–1.5 in.
- St. Augustine: ~2–4 in.
- Zoysia: ~1–2 in.
Most lawns are not level and aren’t maintained weekly so we recommend 2.5-3 inches. Ideally, no more than one-third of the blade is removed at once to prevent yellowing.
We mulch clippings. This returns nutrients to your lawn, reducing annual nitrogen needs by up to 50%. Research shows clippings don’t cause thatch or disease.
For light rain, we usually proceed. Extremely wet grass isn’t ideal for turf health. We will notify you beforehand and adjust scheduling as needed.
Many possible causes—more than one third the blade length being removed at once, nutrient deficiencies, incorrect watering, thatch buildup, disease, etc. We recommend an on-site evaluation to determine the exact cause.
Uneven watering, sunlight variations, soil compaction, or nutrient differences can cause uneven growth. We can investigate if it’s a recurring issue.
When grass growth slows from December to February we focus on all the other areas of your yard:
- As-needed mowing, string trimming, edging
- Leaf cleanup maintenance
- Bed cleanups and edge touch-ups
- Light bush pruning and hedge shaping
- Light tree pruning from the ground
- General tidy and debris clean up
Also remember that occasional warm spells can wake up grass enough to grow, and if you’ve neglected winter care, you’re inviting weeds, debris buildup, and soil compaction. Upkeep during the colder months keeps everything in check.
Pricing factors include lawn size, condition, specific services, landscaping features, and frequency. Slopes, or heavy debris identified on the first visit may require a rate adjustment.
We’ll adjust your plan after our first visit if needed and let you know about any pricing differences.
We accept all major credit cards, Apple Pay, and Google Pay and process all payments via our secure partner, Stripe.
You’re charged after service. Recurring services are normally billed on Sunday at the end of your service week. For one-time services, your payment method is saved at booking and charged after the work is completed.
Yes, through our industry leading customer portal you can manage all aspects of your service online. Just click on My Account.
Yes. Skip or reschedule a visit, change your preferred service day or mowing frequency, or pause service through My Account.
Your plan includes courtesy skips and reschedules. Use an available courtesy change before noon the day before service. Eligible later or additional changes are available for a fee until our crew is on the way to your property. You’ll see the fee and any return-visit price adjustment before confirming.
One free pause is included per rolling 12 months, with dates based on your mowing frequency. See our scheduling policy for allowances and details.
You can cancel your recurring plan through My Account. The portal shows the available effective date. If you cancel after only one visit, we charge the difference between the recurring rate and our one-time rate.
At booking you’ll choose your service date. Recurring customers usually keep the same day each cycle, but the day can be adjusted upon request or for weather disruptions. We send out two service notifications:
- Two days before service
- The day of service
We strongly recommend weekly. Warm-season grasses like Bermuda, Zoysia and St. Augustine need mowing every 4–7 days to ensure optimal turf health and reduce the growth of weeds and thatch.
Rain or storms can shift our schedule. We front-load or back-load the week when conditions require it to minimize delays and will notify you ahead of time.
Not officially, but let us know if it’s urgent. We’ll do our best to accommodate.
Yes. Skip or reschedule a visit, change your preferred service day or mowing frequency, or pause service through My Account.
Your plan includes courtesy skips and reschedules. Use an available courtesy change before noon the day before service. Eligible later or additional changes are available for a fee until our crew is on the way to your property. You’ll see the fee and any return-visit price adjustment before confirming.
One free pause is included per rolling 12 months, with dates based on your mowing frequency. See our scheduling policy for allowances and details.
You can cancel your recurring plan through My Account. The portal shows the available effective date. If you cancel after only one visit, we charge the difference between the recurring rate and our one-time rate.
On rare occasions, we might clip a sprinkler head that sits above cutting height. If this happens, we’ll replace it—often immediately if we have the right part on hand. We are fully insured so rest assured any accidental damages will always be taken care of.
Absolutely. If you’re not happy, we’ll offer a complimentary re-service to make it right.
Traditional gas tools often exceed 100 dB. Our electric gear can be 4–10x quieter, ranging around 60–70 dB. Our fleet is the Ford E-Transit, ensuring zero direct emissions from driveway to driveway.
Modern battery tech often equals or surpasses gas in torque and cutting power. Our commercial grade electric equipment surpasses gas for all our services.
Definitely. Electric equipment reduces exposure to fumes, loud noise, and heavy vibrations, helping prevent hearing damage and hand-arm vibration syndrome.
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