Frequently Asked Questions
Services
What services do you offer?
Currently we provide core lawn maintenance (mowing, string trimming, edging, blowing), leaf cleanup, overseeding, fertilization, weed removal, dethatching, core aeration, lawn leveling, mulch installation, and new sod installation. For updated details, see our [Services] page.
Do you provide one-time services or only recurring services?
We offer both recurring and one-time services. Recurring can be weekly or bi-weekly,
while one-time is great if you want to try us out or need a quick pre-event cleanup.How often should I have my lawn mowed?
We strongly recommend weekly. Warm-season grasses like Bermuda, Zoysia and St. Augustine need mowing every 1–7 days to ensure optimal turf health and reduce the growth of weeds and thatch.
What areas do you serve?
Currently, we service Stone Oak, Rogers Ranch, Timberwood Park, Woods of Deerfield, Shavano Park, and Encino Park. We’ll expand to nearby neighborhoods soon. Check our [Location] page for updates.
How long will it take to service my property during each visit?
Most properties take under 30 minutes, although larger or more complex yards may
require additional time.Does someone need to be home when you come to my house?
No. We do ask that pets be restrained and gates unlocked to ensure safe, uninterrupted service.
Do I need to move anything out of the yard prior to service?
We appreciate it when items like toys, furniture or pet feces are removed beforehand. It speeds up service, reduces the risk of accidental damage, and prevents additional fees from being assessed.
Do I need to inform you of any pets/gates/sprinklers?
Yes. We’ll ask for these details when scheduling to avoid surprises and ensure a smooth visit.
Are you insured and bonded?
Yes. Our insurance protects us, and our bond protects you, the client—offering peace of mind.
Do you provide lawn care services for lots greater than 3/4 acre?
Yes! Although these lots aren’t eligible for instant online signup, please [Contact us] for a custom quote. Once booked, you’ll still enjoy online account management.
Do you provide lawn care services for commercial properties?
Absolutely. Let us know your commercial needs via our [Contact us] page, and we’ll submit a bid.
Do you provide lawn aeration, dethatching, and overseeding services?
Yes to all three. You can easily book any of these services on our Sign Up page.
Do you provide lawn fertilization or weed removal services?
Yes! You can easily book any of these services by visiting our Sign Up page.
Do you offer seasonal cleanup services?
We sure do! Leaf cleanup and other seasonal tasks are part of our services list you can easily book on our Sign Up page.
Do you offer landscaping services?
Yes. We currently offer mulch installation, lawn leveling, and new sod installation. Please [Contact US ] for a custom quote.
Lawn Care
How often should I have my lawn mowed?
We strongly recommend weekly. Warm-season grasses like Bermuda, Zoysia and St. Augustine need mowing every 1–7 days to ensure optimal turf health and reduce the growth of weeds and thatch.
What height do you recommend for mowing grass?
Content goes hereIt varies by species:
- Common Bermuda: ~1–1.5 inches
- Hybrid Bermuda: ~0.5–1.5 inches
- St. Augustine: ~2–4 inches
- Zoysia (matrella): ~0.5–1 inch
- Zoysia (japonica): ~1–2 inches
Don’t remove more than one-third of the blade at once. ..
Do you bag or mulch grass clippings?
We mulch clippings. This returns nutrients to your lawn, reducing annual nitrogen needs by up to 50%. Research shows clippings don’t cause thatch or disease.
Do you have a blog or resources section on your website with lawn care information?
Not currently, but we’re collecting content and plan to launch a blog soon.
Do you provide customized lawn care plans based on individual needs?
Not right now. Once we roll out all our planned services, we’ll introduce a comprehensive lawn care package.
Will you mow my lawn if it’s wet?
For light rain, we usually proceed. Extremely wet grass isn’t ideal for turf health. Let us scheduling as needed.
Why is my grass turning yellow or brown?
Many possible causes—seasonal dormancy, nutrient deficiencies, incorrect watering, thatch buildup, disease, etc. We recommend an on-site evaluation to determine the exact cause.
Why does the grass grow unevenly in certain areas of my yard?
Uneven watering, sunlight variations, soil compaction, or nutrient differences can cause uneven growth. We can investigate if it’s a recurring issue.
Do I really need year round service if my warm-season grass is dormant during winter?
Dormant just means your warm-season grass is taking a winter nap. Occasional warm spells can wake it up enough to grow, and if you’ve neglected winter care, you’re inviting weeds, debris buildup, and soil compaction. Upkeep during the colder months keeps everything in check.
Billing & Payments
How do you determine the cost of your lawn care services?
Pricing factors include lawn size, condition, specific services, and frequency. Slopes or heavy debris identified on the first visit may require a rate adjustment.
What if I chose the incorrect size lawn for my service?
We’ll adjust your plan after our first visit if needed and let you know about any pricing differences.
What forms of payment do you accept?
We take all major credit cards and ACH payments through our secure partner, Stripe.
How often am I billed?
You’re billed on your service day, and, depending on your plan, the recurring payments process on the same day as your service, regardless of cadence.
Do you offer discounts or promotions?
Yes. Our weekly service is 33% off compared to the bi-weekly base rate. We also run seasonal promos and will roll out a referral program later this year.
Do you offer financing options for larger projects?
We currently don’t offer large-scale projects requiring financing. When we do, we’ll provide financing through Stripe.
Do you provide invoices or receipts?
Absolutely. Invoices and receipts are always available in our online customer portal.
Can I cancel or change service? Is there a fee?
You can do both, generally without any fees, provided more than one service visit was completed. However, if a recurring plan ends after just one visit, we’ll charge the difference up to a one-time rate. Please note one week’s notice is required to adjust your scheduling.
What is your cancellation policy?
Cancel any time via our portal with one week’s notice. No hidden fees—except if you cancel a recurring plan after one visit; then we’ll charge the one-time rate difference.
Do you offer online account management or a customer portal?
Yes. As a tech-forward company, we make it easy to manage your account online.
Scheduling
How often should I have my lawn mowed?
We strongly recommend weekly. Warm-season grasses like Bermuda, Zoysia and St. Augustine need mowing every 1–7 days to ensure optimal turf health and reduce the growth of weeds and thatch.
How will I know when I’m scheduled for service?
At booking you’ll confirm your service date. Recurring customers usually keep the same day each cycle, adjusted for weather if needed.
How long will it take to service my property during each visit?
On a recurring lawn maintenance plan, most properties take 30 minutes. Larger yards or special features can extend that time.
How do you handle weather disruptions?
Rain or storms can shift our schedule. We front-load or back-load the week to minimize delays. If conditions are severe, we’ll move you to the next available day.
Do you offer emergency lawn care services?
Not officially, but let us know if it’s urgent. We’ll do our best to accommodate.
Do you offer service contracts or packages?
Not at the moment. Once we introduce more services (aeration, fertilization, etc.), we plan to offer comprehensive packages.
What is your cancellation policy?
Cancel any time with one week’s notice. If a recurring plan ends after one visit, we charge the difference up to the one-time rate.
Equipment
How much quieter is your electric equipment?
Traditional gas tools often exceed 90 dB(A). Our electric gear can be 4–10x quieter, ranging around 60–70 dB(A). [AGZA Research] highlights the difference.
Are your service vehicles electric too?
Yes. Our fleet is the Ford E-Transit, ensuring zero direct emissions from driveway to driveway.
Is the electrical equipment strong enough compared to gas?
Modern battery tech often equals or surpasses gas in torque and cutting power. We’ve found it more than sufficient for all our services.
Are there any benefits for your workers?
Definitely. Electric equipment reduces exposure to fumes, loud noise, and heavy vibrations, helping prevent hearing damage and hand-arm vibration syndrome.
Customer Service
How will I know when I’m scheduled for service?
We confirm within 24 hours of booking. For recurring service, you can generally expect the same day each cycle (weather permitting).
Do you provide day-of-service updates?
Yes. We’ll notify you before arrival, giving you time to secure pets or unlock gates.
How do you handle weather disruptions?
Safety first. We’ll shift service to the next available day if conditions prevent mowing. Often we juggle the schedule to keep you on track.
How do you handle damages such as sprinkler heads?
On rare occasions, we might clip a sprinkler head that sits above cutting height. If this happens, we’ll replace it—often immediately if we have the right part on hand.
Do you offer online account management or a customer portal?
Yes! You can manage your service schedule and billing online at your convenience.
Do you have a customer satisfaction guarantee?
Absolutely. If you’re not happy, we’ll offer a complimentary re-service to make it right.
How can I contact you with questions, compliments, or concerns?
Reach us by phone, text, email, or social media. See our [Contact Us] page for details.