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We update this FAQ regularly. If you don’t see your question here, feel free to Contact Us for more information.
Frequently Asked Questions
Services
Currently we provide core lawn maintenance (mowing, string trimming, edging, blowing), leaf cleanup, overseeding, fertilization, weed removal, dethatching, core aeration, lawn leveling, mulch installation, and new sod installation. For updated details, see our [Services] page.
We offer both recurring and one-time services. Recurring can be weekly or bi-weekly,
while one-time is great if you want to try us out or need a quick pre-event cleanup.
We strongly recommend weekly. Warm-season grasses like Bermuda, Zoysia and St. Augustine need mowing every 1–7 days to ensure optimal turf health and reduce the growth of weeds and thatch.
Currently, we service Stone Oak, Rogers Ranch, Timberwood Park, Woods of Deerfield, Shavano Park, and Encino Park. We’ll expand to nearby neighborhoods soon. Check our [Location] page for updates.
Most properties take under 30 minutes, although larger or more complex yards may
require additional time.
No. We do ask that pets be restrained and gates unlocked to ensure safe, uninterrupted service.
We appreciate it when items like toys, furniture or pet feces are removed beforehand. It speeds up service, reduces the risk of accidental damage, and prevents additional fees from being assessed.
Yes. We’ll ask for these details when scheduling to avoid surprises and ensure a smooth visit.
Yes. Our insurance protects us, and our bond protects you, the client—offering peace of mind.
Yes! Although these lots aren’t eligible for instant online signup, please [Contact Us] for a custom quote. Once booked, you’ll still enjoy online account management.
Absolutely. Let us know your commercial needs via our [Contact Us] page, and we’ll submit a bid.
Yes to all three. You can easily book any of these services on our Sign Up page.
Yes! You can easily book any of these services by visiting our Sign Up page.
We sure do! Leaf cleanup and other seasonal tasks are part of our services list you can easily book on our Sign Up page.
Yes. We currently offer mulch installation, lawn leveling, and new sod installation. Please [Contact Us] for a custom quote.
Lawn Care
We strongly recommend weekly. Warm-season grasses like Bermuda, Zoysia and St. Augustine need mowing every 1–7 days to ensure optimal turf health and reduce the growth of weeds and thatch.
It varies by species:
- Common Bermuda: ~1–1.5 inches
- Hybrid Bermuda: ~0.5–1.5 inches
- St. Augustine: ~2–4 inches
- Zoysia (matrella): ~0.5–1 inch
- Zoysia (japonica): ~1–2 inches
Don’t remove more than one-third of the blade at once.
We mulch clippings. This returns nutrients to your lawn, reducing annual nitrogen needs by up to 50%. Research shows clippings don’t cause thatch or disease.
Not currently, but we’re collecting content and plan to launch a blog soon.
Not right now. Once we roll out all our planned services, we’ll introduce a comprehensive lawn care package.
For light rain, we usually proceed. Extremely wet grass isn’t ideal for turf health. Let us scheduling as needed.
Many possible causes—seasonal dormancy, nutrient deficiencies, incorrect watering, thatch buildup, disease, etc. We recommend an on-site evaluation to determine the exact cause.
Uneven watering, sunlight variations, soil compaction, or nutrient differences can cause uneven growth. We can investigate if it’s a recurring issue.
Dormant just means your warm-season grass is taking a winter nap. Occasional warm spells can wake it up enough to grow, and if you’ve neglected winter care, you’re inviting weeds, debris buildup, and soil compaction. Upkeep during the colder months keeps everything in check.
Billing & Payments
Pricing factors include lawn size, condition, specific services, and frequency. Slopes or heavy debris identified on the first visit may require a rate adjustment.
We’ll adjust your plan after our first visit if needed and let you know about any pricing differences.
We take all major credit cards and ACH payments through our secure partner, Stripe.
You’re billed on your service day, and, depending on your plan, the recurring payments process on the same day as your service, regardless of cadence.
Yes. Our weekly service is 33% off compared to the bi-weekly base rate. We also run seasonal promos and will roll out a referral program later this year.
We currently don’t offer large-scale projects requiring financing. When we do, we’ll provide financing through Stripe.
Absolutely. Invoices and receipts are always available in our online customer portal.
You can do both, generally without any fees, provided more than one service visit was completed. However, if a recurring plan ends after just one visit, we’ll charge the difference up to a one-time rate. Please note one week’s notice is required to adjust your scheduling.
Cancel any time via our portal with one week’s notice. No hidden fees—except if you cancel a recurring plan after one visit; then we’ll charge the one-time rate difference.
Yes. As a tech-forward company, we make it easy to manage your account online.
Scheduling
We strongly recommend weekly. Warm-season grasses like Bermuda, Zoysia and St. Augustine need mowing every 1–7 days to ensure optimal turf health and reduce the growth of weeds and thatch.
At booking you’ll confirm your service date. Recurring customers usually keep the same day each cycle, adjusted for weather if needed.
On a recurring lawn maintenance plan, most properties take 30 minutes. Larger yards or special features can extend that time.
Rain or storms can shift our schedule. We front-load or back-load the week to minimize delays. If conditions are severe, we’ll move you to the next available day.
Not officially, but let us know if it’s urgent. We’ll do our best to accommodate.
Not at the moment. Once we introduce more services (aeration, fertilization, etc.), we plan to offer comprehensive packages.
Cancel any time with one week’s notice. If a recurring plan ends after one visit, we charge the difference up to the one-time rate.
Equipment
Traditional gas tools often exceed 90 dB(A). Our electric gear can be 4–10x quieter, ranging around 60–70 dB(A). [AGZA Research] highlights the difference.
Yes. Our fleet is the Ford E-Transit, ensuring zero direct emissions from driveway to driveway.
Modern battery tech often equals or surpasses gas in torque and cutting power. We’ve found it more than sufficient for all our services.
Definitely. Electric equipment reduces exposure to fumes, loud noise, and heavy vibrations, helping prevent hearing damage and hand-arm vibration syndrome.
Customer Service
We confirm within 24 hours of booking. For recurring service, you can generally expect the same day each cycle (weather permitting).
Yes. We’ll notify you before arrival, giving you time to secure pets or unlock gates.
Safety first. We’ll shift service to the next available day if conditions prevent mowing. Often we juggle the schedule to keep you on track.
On rare occasions, we might clip a sprinkler head that sits above cutting height. If this happens, we’ll replace it—often immediately if we have the right part on hand.
Yes! You can manage your service schedule and billing online at your convenience.
Absolutely. If you’re not happy, we’ll offer a complimentary re-service to make it right.
Reach us by phone, text, email, or social media. See our [Contact Us] page for details.
Need More Help?
If your question isn’t listed here or you need more info, please reach out via our Contact Us page. We appreciate your interest in Thunder Lawns and look forward to serving you!