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Terms & Conditions

THUNDER LAWNS, LLC

Last Updated: October 3, 2026

  1. ACCEPTANCE OF TERMS
    • These Terms & Conditions (“Terms”) govern your use of the Thunder Lawns, LLC (“Thunder Lawns,” “we,” “us,” “our”) website and services. By accessing or using our website and/or scheduling services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use our site or services.
  2. COMPANY AND SERVICES OVERVIEW
    • Business Name: Thunder Lawns, LLC
    • Nature of Services: We provide all-electric lawn maintenance, including but not limited to mowing, trimming, edging, and blowing.
  3. SCOPE OF AGREEMENT
    • Use of Website
      1. You agree to use our website lawfully and responsibly. You will not engage in malicious activities or provide inaccurate information.
      2. You must be 18 years of age or older and either own the property being serviced or be an official tenant on its lease.
    • Service Eligibility
      1. Services are offered only in advertised service areas. Thunder Lawns reserves the right to refuse or discontinue service for any property outside our coverage zone.
  4. SCHEDULING AND SERVICE POLICIES
    • Recurring Scheduling
      1. Choose weekly, every-two-week or every-four-week service and manage your preferred service day and mowing frequency in your online account. Available dates reflect your plan and our service schedule; weather and other disruptions may require adjustments.
      2. We do not guarantee specific days or times, unless agreed to separately in writing.
    • Weather Disruptions
      1. If severe weather prevents us from completing scheduled work in a given week, we will reschedule the following week, unless it is a weekly service plan in which case we will refund that week’s service charge. Due to the recurring nature of weekly service visits, we do not “make up” a missed service the following week.
    • Lead Times
      1. We send an upcoming-service reminder two days before your visit and a service-day update with tracking when available.
    • Cancellations & Changes
      1. Manage skips, reschedules, preferred service day, mowing frequency and cancellation through your online account. The portal shows available dates and any applicable charges before you confirm. If you cancel a recurring plan after only one visit, we charge the difference between the recurring rate and our one-time rate.
      2. Skips and reschedules share one courtesy change per rolling 4 weeks on weekly service, 8 weeks on every-two-week service, or 16 weeks on every-four-week service. Use an available courtesy change before noon, Central Time, on the day before the affected visit. Allowances are based on original scheduled service dates. Changing your plan does not reset an allowance or shorten an existing restriction.
      3. Eligible skips and reschedules after the courtesy cutoff, or after an allowance is used, carry a fee of 30% of the affected service price, rounded to the nearest $5, with a $15 minimum and $50 maximum, plus applicable tax. They remain available only until our crew is on the way to your specific property; they are unavailable once that visit is en route, in progress or completed. We show the exact fee before you confirm.
      4. If a paid change creates a longer gap between visits, the returning visit uses the rate for that interval. Gaps longer than four weeks require review. Any return-visit price adjustment is shown separately from the change fee before confirmation. An eligible free courtesy change preserves your ordinary service rate. Changes we make for weather, equipment issues or staff emergencies do not use your courtesy allowance or incur a scheduling fee.
    • Pausing Service
      1. Your plan includes one free pause per rolling 12 months. Pause dates follow your mowing frequency and cover at least two scheduled visits: starting at 2 weeks for weekly service, 4 weeks for every-two-week service, and 8 weeks for every-four-week service, up to 12 weeks through the portal. Extensions remain part of the same pause and share its 12-week limit. Contact us for another pause or a longer break; these requests require review.
  5. BILLING & PAYMENT
    • Payment Frequency
      1. Recurring plans: Payment is collected after service, normally on Sunday at the end of your service week.
      2. One-time services: Payment is collected after service. Your payment method is saved securely at booking.
    • Payment Methods
      1. We partner with Stripe to handle payments securely. We accept major credit cards, ACH, Apple Pay, Google Pay, and Amazon Pay. All payments are automated.
    • Failed Payments
      1. We may retry unsuccessful payments several times. If all attempts fail, we mark the invoice as unpaid, cancel any future recurring service, and may send the account to collections.
      2. Under your accepted fee terms, an eligible service invoice with at least $10 outstanding may incur one $10 late fee after 14 full overdue days, plus applicable tax. There is no late fee on another fee and no repeated late fee for the same service debt. Disputed balances and amounts caused by our error are excluded. Any assessed fee is shown separately; the service balance and linked fees must be resolved before service can resume.
    • Price Changes
      1. Thunder Lawns reserves the right to change service rates. We will provide email notification in advance of any price changes.
  6. LIABILITY AND DISCLAIMERS
    • Property Access and Safety
      1. Please keep gates unlocked, community gate codes current in your account, pets safely secured and the lawn clear of obstructions. If we arrive but cannot perform any service because of a customer-controlled access issue, including an outdated gate code, a $25 failed-access fee may apply under your accepted service terms after review of the attempted visit. This replaces the charge for that unperformed visit. If we can service only part of the property because of a customer-controlled condition, the agreed full service price applies without an additional failed-access fee. Weather disruptions and access problems caused by our own error do not incur this fee.
      2. Please remove pet waste before service. We send a warning before any pet-waste cleanup fee applies. After a verified prior warning and acceptance of the applicable terms, a $20 cleanup fee, plus applicable tax, may apply when our crew actually performs one to five minutes of cleanup. The first warning itself does not create a cleanup charge.
      3. Please ensure the property is safe for our crew. Inform us of any hidden hazards (e.g., uneven ground, wiring, or sprinklers).
    • Damages
      1. We take reasonable care during service. If a sprinkler head is damaged, we will replace it—on the spot if we carry the part, or on your next service visit.
      2. We are not responsible for damages to items left on the lawn (toys, furniture, etc.) that are not removed beforehand.
    • Weather and Force Majeure
      1. We are not liable for delays or inability to perform due to events beyond our control, including severe weather, power outages, natural disasters, or other force majeure circumstances.
    • Disclaimer of Warranties
      1. All services are provided “as is” and “as available,” without warranties of any kind, except our customer satisfaction guarantee (where we may offer a complimentary re-service if you’re not satisfied).
    • Environmental and Research-Based Advice
      1. Any claims about environmental benefits or research-based lawn care methods come from reputable sources; however, results vary by lawn. Thunder Lawns makes no absolute guarantees regarding lawn outcomes.
  7. USER RESPONSIBILITIES
    • Accurate Information
      1. You agree to provide accurate and truthful details regarding your property (lawn size, address, condition, gating, pets, etc.).
    • Property Condition
      1. You must maintain a reasonably safe environment. We are not liable for injuries or damages arising from undisclosed hazards.
  8. MOBILE SMS
    • Thunder Lawns SMS Alerts (the “SMS Program”) is operated by Thunder Lawns, LLC (“Thunder Lawns,” “we,” “us,” or “our”). By opting in to the SMS Program, you agree to these Mobile Terms. We may modify or discontinue the SMS Program or these Mobile Terms at any time, to the extent permitted by applicable law. Any updates will be posted on this page and will become effective when posted.
    • By providing your mobile number and expressly opting in, you agree to receive recurring automated marketing and informational text messages from Thunder Lawns at the number provided, including seasonal promotions, special offers, abandoned checkout reminders, service reminders, account updates, and other customer care or business-related communications. Consent is not a condition of purchase.
    • Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are responsible for any charges imposed by your wireless provider.
    • You may opt out of the SMS Program at any time by replying STOP to any message or by using the unsubscribe link, where available. You will receive a one-time opt-out confirmation message, and no further marketing text messages will be sent unless you opt back in.
    • For help, reply HELP or contact us at info@thunderlawns.com.
    • Wireless carriers are not liable for delayed or undelivered messages.
    • We may change any short code, long code, or other number we use to operate the SMS Program at any time. If we do, we will post notice of the change where required. You acknowledge that messages, including STOP or HELP requests, sent to a number we no longer use may not be received, and we are not responsible for honoring requests sent to an inactive number.
    • You agree to provide a valid mobile number and to update us if your mobile number changes.
    • To the extent permitted by applicable law, we are not liable for failed, delayed, or misdirected delivery of any message sent through the SMS Program, for errors in such messages, or for any action you may or may not take in reliance on the messages or the SMS Program.
    • For information about how we collect, use, and protect your personal information, please review our Privacy Policy.
  9. INTELLECTUAL PROPERTY
    • Thunder Lawns retains all rights to its website content, images, logos, mascots, designs, and any other intellectual property. You shall not copy, reproduce, or distribute any part of our branding or site content without prior written consent.
  10. TERMINATION OR SUSPENSION
    • Thunder Lawns may terminate or suspend your service at any time if you fail to pay, behave abusively toward staff, keep aggressive pets unrestrained, or otherwise violate these Terms. We will endeavor to notify you of any termination via email.
  11. GOVERNING LAW AND DISPUTES
    • These Terms are governed by the laws of the State of Texas.
    • Dispute Resolution: Any dispute, claim, or controversy arising from these Terms or our services shall be resolved by binding arbitration in Bexar County, Texas, in accordance with the rules of the American Arbitration Association. Judgment on the award rendered may be entered in any court having jurisdiction.
  12. CHANGES TO TERMS
    • We may update these Terms from time to time. The “Last Updated” date at the top indicates the current version. By continuing to use our website or services after any changes, you accept the revised Terms. The new fees described here apply prospectively only after your acceptance of the applicable fee terms; publication alone does not authorize a charge. Confirming a scheduling fee quote authorizes that specific change, not other fees or past visits or invoices.
  13. CONTACT INFORMATION

Thank You for Choosing Thunder Lawns!

We appreciate your business and strive to deliver reliable, all-electric lawn care. By using our site and services, you understand and agree to these Terms & Conditions.