Last Updated: MARCH 29, 2026
- Who We Are
Thunder Lawns, LLC (“Thunder Lawns,” “we,” “us,” or “our”) is an all-electric lawn maintenance company focused on a streamlined digital experience. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit thunderlawns.com, communicate with us, or use our services.
If you have questions about this Privacy Policy or our privacy practices, you can contact us at info@thunderlawns.com.
- What Information We Collect
2.1 Information You Provide to Us
When you engage with us, including when you request service, create an account, complete checkout, contact us, or otherwise interact with us, you may provide the following information:
Contact and identity information: name, email address, phone number, service address, and other contact details.
Property and service information: lawn size, lawn features, gate codes, lawn height preferences, grass type, pet information, and any notes needed to perform services safely and effectively.
Payment information: payment card and bank payment details are processed by Stripe and other payment providers. We do not store full payment card numbers. We may receive limited transaction-related information such as payment status, payment date, amount paid, and the last four digits of a payment card.
Communications: the content of emails, text messages, RCS messages, phone calls, customer support inquiries, website form submissions, chats, reviews, and social media interactions.
2.2 Information Collected Automatically
Like many websites, we and our service providers use cookies, pixels, tags, scripts, and similar technologies to collect certain information automatically when you visit or interact with our website or services. This information may include:
Log and device data: IP address, browser type, browser settings, device identifiers, operating system, language settings, referring URL, pages viewed, session activity, timestamps, and error reports.
Usage and analytics data: clickstream data, links clicked, forms started or completed, time spent on pages, scrolling activity, heatmaps, session replay data, and aggregated website usage statistics from tools such as Google Analytics and Microsoft Clarity.
Digital interaction data: mouse movements, hovers, zoom actions, navigation patterns, and other interactions with our website.
Approximate location and service-area information: we may infer your approximate geographic location from your IP address when you visit our website. We also collect the service address you provide during sign-up, checkout, or scheduling. We use this information to determine whether your property is within our service area, support scheduling and dispatch, prevent fraud, analyze website traffic, and improve our services and advertising. We do not collect precise GPS location from your device through our website unless we specifically ask for it and you choose to provide it.
Cookies and similar technologies may also be used to remember preferences, improve your browsing experience, measure advertising performance, and support advertising and remarketing activities as described in Section 8.
2.3 Information We Receive from Other Sources
We may receive information from service providers and business tools that support our operations, such as payment processors, scheduling platforms, route-planning tools, analytics providers, customer support tools, and messaging platforms. We use this information only to operate, improve, administer, and support our services.
- How We Use Your Information
We use personal information for the following purposes:
Service delivery: to schedule, dispatch, and perform lawn maintenance services; process payments; send invoices; and communicate with you about your service.
Account and contract administration: to create and manage customer accounts, manage subscriptions or recurring services, respond to service requests, and administer agreements.
Communications: to send booking confirmations, service reminders, arrival updates, billing notices, support responses, safety notices, and other non-marketing communications related to your account or services.
SMS/RCS messaging: if you opt in to receive SMS and/or RCS messages, we may use your phone number and consent records to send service updates, appointment reminders, billing alerts, abandoned checkout reminders, and promotional messages in accordance with your preferences and applicable law.
Marketing and promotions: to send newsletters, seasonal offers, service recommendations, promotions, surveys, and similar marketing communications by email, SMS, or RCS, subject to your preferences and consent where required.
Personalization and improvement: to understand how customers use our website, remember preferences, analyze trends, improve our services, refine our website and checkout experience, and improve our marketing performance.
Security and fraud prevention: to protect our website, customers, team members, and business; detect and prevent fraud, abuse, unauthorized activity, or misuse; and enforce our terms, policies, and legal rights.
Legal compliance: to comply with applicable laws, regulations, legal processes, tax requirements, and lawful requests from government authorities.
- How We Share Your Information
We do not sell or rent your personal information. We do not disclose your personal information to third parties for their own independent marketing or promotional purposes, except where you specifically direct us to do so. We share personal information only as reasonably necessary to operate our business, provide our services, process payments, deliver requested communications, comply with legal obligations, or protect our rights.
In particular, we do not sell, rent, share, transfer, or otherwise disclose your mobile phone number, SMS/RCS opt-in data, text messaging originator opt-in data, or consent status to third parties or affiliates for their own marketing or promotional purposes.
4.1 Service Providers
We share personal information with third-party service providers that perform services on our behalf, including:
Payment processors: such as Stripe, which process payments and maintain their own privacy and security practices.
Messaging and communications providers: such as Klaviyo and other communication tools that help us send email, SMS, and RCS messages and manage customer communications.
Customer support providers: such as Zoom or similar tools used for support and communication.
Analytics providers: such as Google Analytics and Microsoft Clarity, which help us understand website usage and improve performance.
Scheduling and route-planning providers: such as OptimoRoute and related tools that help us schedule, dispatch, and manage service operations.
These providers may access personal information only as needed to perform services for us and are expected to handle that information in accordance with applicable law and contractual restrictions.
4.2 Business Partners
We do not share personal information with business partners for their own advertising or marketing purposes. If we ever participate in a co-branded promotion, referral relationship, or other joint activity that involves sharing personal information, that sharing will occur only with your clear direction or consent and will be disclosed at the point of collection.
4.3 Advertising and Analytics Technologies
We may use cookies, pixels, and similar technologies on our website to measure campaign performance, understand website activity, improve our website, and support advertising and remarketing efforts. These technologies may collect information directly from your browser or device under the applicable provider’s privacy practices.
Thunder Lawns does not provide customer names, phone numbers, SMS/RCS consent data, text messaging originator opt-in data, or consent status to third parties for their own marketing or promotional purposes.
4.4 Corporate Transactions
If Thunder Lawns is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and legal protections.
4.5 Legal Obligations and Protection of Rights
We may disclose personal information to legal advisors, insurers, law enforcement, regulators, courts, or other parties when we believe disclosure is necessary to comply with the law, respond to legal process, enforce our agreements, protect our rights or property, protect the safety of customers or others, or investigate or prevent fraud or other unlawful activity.
4.6 With Your Direction or Consent
We may share your information with third parties when you explicitly ask us to do so or clearly consent, such as when submitting a testimonial, participating in a joint promotion, or requesting integration with another service.
4.7 Text Messaging and Mobile Data
We will never sell, rent, share, transfer, or otherwise disclose your mobile phone number, SMS/RCS opt-in data, consent records, or related personal information to third parties or affiliates for their own marketing or promotional purposes.
We may share this information only with service providers that help us deliver messaging, payment processing, scheduling, dispatch, customer support, telecommunications, and related business operations on our behalf, and only to the extent necessary to provide those services.
- Data Retention and Security
We retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.
If you remain an active customer, we may retain your information while your account or service relationship remains active. For inactive or non-customer contacts, we may retain personal information for up to 10 years for tax, legal, administrative, dispute-resolution, or recordkeeping purposes, unless a longer or shorter period is required by law.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including SSL encryption, secure hosting, access controls, and tokenized payment handling through Stripe and similar providers. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
- Your Rights and Choices
Access and correction: you may request access to or correction of certain personal information by contacting us at info@thunderlawns.com. We may take reasonable steps to verify your identity before processing a request.
Deletion: you may request deletion of your personal information, subject to legal, operational, contractual, fraud-prevention, tax, accounting, and dispute-resolution obligations that may require us to retain certain records.
Marketing opt-out: you may opt out of marketing emails by clicking the unsubscribe link in the message. You may opt out of promotional SMS or RCS messages by replying STOP or using the unsubscribe method provided, where available. Opting out of promotional messages does not necessarily prevent us from contacting you by email, phone, or other legally permitted means for service-related, billing, support, security, or account-administration purposes.
Cookie and advertising controls: many browsers and advertising platforms allow you to adjust how cookies and interest-based advertising technologies are used. You can manage cookie settings through your browser and manage advertising preferences through the applicable platform tools, such as Google Ads Settings or industry opt-out tools.
- Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 16 years of age. If we learn that we have collected personal information from a child under 16 without appropriate authorization, we will take reasonable steps to delete it. Parents or guardians who believe a child has provided us with personal information should contact us at info@thunderlawns.com.
- Online Advertising, Cookies, and Tracking
We use cookies and similar technologies to improve user experience, support website functionality, perform analytics, measure campaign performance, remember preferences, and support interest-based advertising and remarketing. These technologies help us understand how visitors use our website and how our marketing performs.
You can control cookies through your browser settings and, in some cases, through third-party opt-out tools. Please note that disabling cookies may affect website functionality.
8.1 Abandoned Checkout and Reminder Messages
Our website uses cookies, pixels, and similar technologies, and may use website or checkout plugins, to recognize when a visitor begins the sign-up or checkout process and leaves before completing it. We use this information to determine when to send abandoned checkout reminder messages by email or text message, where the visitor has provided the required consent. This information may be associated with contact details you submit, such as your email address or mobile phone number.
- Third-Party Websites and Services
Our website may contain links to third-party websites, applications, or services, such as payment portals, scheduling tools, or social media pages. When you follow a link to or interact with a third-party service, your information is governed by that third party’s own terms and privacy practices. Thunder Lawns is not responsible for the privacy or security practices of third-party services, and we encourage you to review their policies.
- International and State-Specific Regulations
Thunder Lawns operates primarily in Texas, United States, and does not specifically market services outside that area. We strive to maintain strong privacy practices, and if you are a resident of a jurisdiction that grants specific privacy rights, we will evaluate and respond to your request as required by applicable law.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and revise the “Last Updated” date above. Your continued use of our website or services after an update becomes effective means you acknowledge the revised Privacy Policy, to the extent permitted by law.
- Governing Law and Disputes
This Privacy Policy is governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any disputes arising out of or relating to this Privacy Policy or our privacy practices will be handled in accordance with applicable law and any governing agreements between you and Thunder Lawns.
- Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Thunder Lawns, LLC
Email: info@thunderlawns.com
Website: thunderlawns.com