Updated October 14, 2025
1. Who We Are
We’re Thunder Lawns, LLC (“Thunder Lawns”)—an all‑electric lawn‑maintenance company focused on quiet, climate forward solutions and a streamlined digital experience. This Privacy Policy explains how we collect, use and protect your personal information when you interact with our website (thunderlawns.com) or use our services. If you have any questions, you can reach us at info@thunderlawns.com.
2. What Information We Collect
2.1 Personal information you provide
When you engage with us—whether by scheduling services, creating an account or contacting us—you may provide:
- Contact and identity information: Your name, email address, phone number and physical address.
- Lawn details: Information about your property such as lawn size and features, gate access codes, lawn height, grass species, the presence of outdoor pets or any other notes that help us perform our work.
- Payment information: Payment card details are processed through Stripe; we receive only transaction‑related information (e.g., last four digits of your card, payment date and amount) from our payment processor .
- Communications: The contents of emails, text messages, phone calls, customer‑service chats or social‑media interactions you have with us .
2.2 Information collected automatically
Like most websites, we and our third‑party providers use cookies, pixels and similar technologies to collect certain information automatically when you visit or interact with our services . This data helps us understand how visitors use our site and improve our offerings. It may include:
- Log data: IP address, operating system, browser type/configuration, device identifiers, screen resolution, language settings, the referring URL, pages visited, time spent on each page and error reports.
- Analytics data: Clickstream and scrolling behavior, links clicked, forms started, heatmaps and session replays from tools like Microsoft Clarity and Google Analytics, plus aggregated statistics about the number of visitors and popular pages.
- Digital behavioral data: Mouse movements, hovers, zooms and other interactions with our pages.
- Approximate location: Your general geographic location inferred from your IP address.
You can learn more about how these analytics providers collect and use data by visiting their respective privacy statements. We may use cookies to remember preferences and to display targeted advertisements (see Section 8).
2.3 Information from other sources
We may also obtain personal information from third parties and combine it with information we collect directly. This includes:
- Service providers: Providers that perform services on our behalf (e.g., chat or customer‑service platforms, scheduling software, advertising networks) may share limited information with us.
- Business and marketing partners: If we run a joint promotion with a climate friendly products company or other service partner, we may receive contact details and interest information for potential customers.
- Social‑media platforms: When you interact with us on platforms like Facebook or Instagram, those networks may share information you’ve permitted them to provide. Please review your privacy settings on those platforms.
3. Why We Collect and Use Your Information
We process personal information for the following purposes :
- Service provision: To schedule, dispatch and perform lawn‑maintenance services; to process payments via Stripe; and to confirm appointments, send invoices and communicate about your service.
- Account and contract management: To administer customer accounts, respond to support inquiries and manage contracts or agreements.
- Communications: To send you booking confirmations, service reminders, safety notices, updates and other non‑marketing communications that are necessary to perform our services.
- Marketing and promotions: To send newsletters, seasonal promotions, service recommendations or surveys via email or SMS, in accordance with your preferences. You can opt out of marketing messages as described in Section 7.
- Personalization and improvement: To understand how customers use our website, remember your preferences, analyze trends and improve our services and marketing strategies.
- Security and fraud prevention: To protect the integrity of our services, detect and prevent fraud or misuse, and enforce our terms and policies.
- Legal and regulatory compliance: To comply with applicable laws, regulations or legal processes, and to respond to lawful requests from authorities.
4. How We Share Your Information
We do not sell your personal information. We share data only as necessary to run our business, under confidentiality obligations, and for the purposes described in this policy.
4.1 Service providers
We share personal information with third‑party service providers who perform functions on our behalf. These include:
- Payment processors: Stripe handles payment transactions; your card details are transmitted directly to Stripe and are subject to their privacy policy .
- Marketing and communications providers: Klaviyo powers our email and SMS marketing; Zoom or equivalent services provide phone support. These platforms store contact details and usage data necessary to deliver messages.
- Analytics providers: Google Analytics and Microsoft Clarity collect aggregated data about how our website is used.
- Scheduling and route planning: Jobber and OptimoRoute manage calendars and route optimization; they receive the information needed to schedule and dispatch crews.
4.2 Business and marketing partners
If we collaborate on promotions, co‑host events or partner with other climate friendly brands, we may share contact information and general interest data with those partners. Partners will use your information according to their own privacy notices.
4.3 Advertising partners
We may work with online advertising networks and social‑media platforms to display ads to people who may be interested in Thunder Lawns. These partners may collect information via cookies to provide interest‑based ads across websites and apps . Our advertisements on Facebook, Google or other platforms are governed by those companies’ privacy policies. You can adjust your ad preferences directly with those platforms.
4.4 Corporate transactions
Should Thunder Lawns undergo a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction . We will use reasonable efforts to ensure the recipient respects this policy.
4.5 Legal obligations and rights
We may disclose personal information to legal advisors, law‑enforcement agencies or regulators when necessary to comply with the law, enforce our terms, protect our rights or prevent fraud.
4.6 With your consent
We may share your information with other third parties when you explicitly ask us to do so, such as posting a testimonial or participating in a joint promotion.
4.7 Carve‑out for text messaging and phone numbers
We will never sell or share your phone number or text messaging opt‑in data to third parties or affiliates for their marketing or promotional purposes. Phone numbers may be passed to service platforms strictly for scheduling or service‑related communications (e.g., for route planning or appointment reminders), and consent for SMS marketing cannot be transferred to another party.
5. Data Retention and Security
- Retention: We retain personal information if you remain an active customer (at least one transaction per year). For inactive or non‑customer contacts, we may retain your data for up to 10 years for tax, legal and administrative purposes.
- Security measures: We use SSL encryption, secure hosting and tokenized payments via Stripe to protect your information. While we follow industry best practices, no method of transmission or storage is 100% secure.
6. Your Rights and Choices
- Access and correction: You may request to view or update your personal information by logging into our payment portals. If you do not have an account, you can email us at info@thunderlawns.com. We may require verification before processing your request.
- Deletion: We honor deletion requests consistent with our retention policy and legal obligations. Immediate deletion may not be possible if we have a legitimate need to retain certain records (e.g., for accounting or dispute resolution).
- Opt‑out of marketing: You can opt out of marketing emails by clicking “unsubscribe” at the bottom of any promotional email or opt out of promotional SMS messages by replying “STOP.” You cannot opt out of essential service‑related communications (e.g., appointment confirmations, invoices).
- Targeted advertising: Many advertising platforms allow you to adjust how they use information for interest‑based ads. Visit the privacy settings of the platforms you use (Facebook, Google, etc.) to manage your ad preferences.
7. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 16 years of age. If we learn that we have inadvertently collected such data, we will delete it promptly. Parents or guardians who believe their child has provided information to us should contact info@thunderlawns.com.
8. Online Advertising, Cookies and Tracking
We use cookies and similar technologies to provide a better user experience, perform analytics and sometimes deliver interest‑based advertisements. Cookies allow us and our partners to understand usage patterns, remember preferences and show relevant ads. You can control cookie preferences through your browser settings or by using third‑party opt‑out tools (e.g., the Google Ads Settings or the Network Advertising Initiative’s opt‑out page). Note that disabling cookies may affect website functionality.
9. Third‑Party Websites and Services
Our website may contain links to other websites or services (e.g., payment portals, scheduling apps, social‑media pages). When you follow a link or integrate with a third‑party service, you are interacting directly with that third party. Thunder Lawns is not responsible for the privacy practices of those sites, and we encourage you to read their policies.
10. International and State‑Specific Regulations
Thunder Lawns operates within Texas, USA, and does not specifically market to other states or countries. While laws like the General Data Protection Regulation (GDPR) and the California Privacy Rights Act (CPRA) may not apply directly, we strive to maintain high privacy standards. If you are a resident of a jurisdiction with specific privacy rights, please contact us—we will assess and honor your request to the extent required by applicable law.
11. Policy Updates and Acceptance
We may update this Privacy Policy from time to time. We will post the updated policy on our website. The “Last updated” date at the top indicates when this version became effective. By continuing to use our services after changes are posted, you acknowledge and accept the updated policy.
12. Governing Law and Disputes
This Policy is governed by the laws of the State of Texas, USA. Any disputes arising from or relating to our privacy practices will be handled under Texas jurisdiction.
13. Contact Us
If you have questions or concerns about this Policy or our privacy practices, please contact us:
- Email: info@thunderlawns.com
Thank you for trusting Thunder Lawns with your information! We are committed to protecting your privacy at every step.